Heating and Cooling FAQs

“Elite service at a comfortable price”

Provide routine maintenance for air conditioning units, including changing filters, refilling non-toxic refrigerants and cleaning air ducts.

  • · Install new air conditioning units by connecting them to their fuel, water or refrigerant sources.
  • · Balance air conditioning systems by adjusting controls to manufacturer-recommended settings and educating system owners on the proper use of their units.
  • · Install zoning systems
  • · Diagnosed problems in air conditioning units and performed the appropriate repairs to return them to good working order, maintaining 95% of client satisfaction.
  • · Installed wireless, programmable thermostats into homes, office buildings and industrial warehouses to maintain a constant temperature and minimize energy usage.
  • · Helped clients choose new units that fit their budgets as well as their property needs.
  • · Complex problem-solving and critical-thinking skills allow for quick diagnosis of air conditioning problems and determining the best course of action for repairs.
  • · Sensitive to the needs and concerns of others and understand how to speak to clients who feel stressed about their HVAC repair needs.
  • · Awesome time management skills to ensure appointments and repairs are always done on time or early as possible
  • · Strong command of the English language, including written and oral comprehension and communication skills.
  • · Proficient in a wide range of computer hardware and software used for managing customers and logging data.

The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21.

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Your heating and cooling systems work incredibly hard to perform their functions for your home every day. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

Heat pumps and air conditioners require a professional tune-up twice a year; in the spring and fall. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.

As your local Rheem dealer, we are your troubleshooting expert, and is glad to help you. In addition, Rheem also provides a network of troubleshooting technicians at Rheem Distribution centers across the country which we will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.

Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching

your thermostat. Because everything is automatic, you will never forget to change the setting on your own.

Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. We can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet of home. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs to be evaluated by a licensed professional.

Dependable Rheem products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.

As a Rheem dealer, we are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Under the standard factory warranty, Rheem covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet and is specific to the model numbers, serial numbers and installation dates of your products. All Rheem equipment that we install is registered with Rheem Manufacturing Company to ensure your 10-year parts warranty. If you cannot find your warranty certificate, we will also be able to provide you with that information. With Rheem equipment, you’ll have a 10-year parts warranty and 25-year heat exchanger warranty.

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